At 28 Galerie, we place the utmost priority on the authenticity of our items. It takes extreme attention to detail and precision to check and certify an item is authentic. We ensure that we only house pristine and authentic items, for your buying comfort. At the Galerie, our team carefully evaluates all items’ authenticity and condition. And alongside our meticulous inspection, we are partnered with reputable authentication services that are highly regarded in the luxury sphere.

We are an Entrupy-verified business. As such, all of our bags go through the Entrupy verification process using its patented authenticator device. And using its macro lens, our team takes a series of detailed photos of the item’s leather, stitching, date codes, stamps, hardware, and et cetera. These images are then processed with Entrupy’s high-power artificial intelligence algorithm to determine if the photos match the brand’s authentic qualities.

We are also partnered with Zekrayat Husein (Zeko), a Chanel authenticator with over 20 years of experience under her belt. She studied Chanel pieces in her youth, aspiring to understand the brand inside and out. She offers an incredibly detailed authentication service with near-100% accuracy. You may learn more about Zeko at zekosauthentication.com.

You may also avail of our authentication services by sending us a quick chat about the bag you wish to bring over. When you’re ready, you may simply schedule an appointment with our team and get more information on how to avail this service.

The privacy of our clients is our utmost priority. We adhere to the provisions provided in Republic Act 10173 otherwise known as the “Data Privacy Act of the Philippines”. The confidentiality of your personal data is paramount to us. The personal data we collect is used strictly for the management and processing of your orders. 

Under the Consumer Act of the Philippines, we have the right to refuse returns for “change of mind” or “change of heart”. All sales are therefore FINAL and are sold on an as-is-where-is basis. It is our full commitment to fully disclose the general condition, specific flaws or imperfections, if any, of our listed items and shall carefully explain them to you through detailed descriptions, photos and other tools to help you learn more about the items. Please note that the photos and videos presented to you form part of an item’s description and disclosure.

l. WE WILL ONLY ACCEPT RETURNS OR EXCHANGES ON ACCOUNT OF SHIPPING ERROR.

Please notify us immediately if we mistakenly packed and shipped the wrong item/s to you. We will require the items return and rectify the mistake by shipping the correct order to you as soon as we receive the item/s for return. All shipping charges will be waived and refunded to you upon our receipt of the returned item.

To qualify for a return and exchange of items, you must notify us within forty eight (48) hours from receipt or delivery of the wrong item. We will then request you to ship the item back to us within three (3) days from our receipt of your notice. The refund/exchange shall only take place once we have have received the item sent to you by mistake.

Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, 28 Galerie’s security tag, and all other accessories included in the sale.), We cannot process a refund if the item and its inclusions are not in the same condition as when it was purchased.

ll. WE WILL NOT ACCEPT RETURNS FOR DEFECTS/DAMAGE ON PRELOVED ITEMS.

Prior to your payment, we will make every effort to describe and disclose every notable detail and imperfection of an item. Please note that all photos and reels sent to you for your review and inspection are part and parcel of our full disclosure of the item’s overall condition.

Your payment, therefore, signifies your implied and/or express acceptance and agreement to the imperfections disclosed to you at the time of sale. And prior to shipment, the items are inspected again to ensure that the description matches the current appearance and disclosure of the item at the time of your payment.

By purchasing preloved items, you agree and understand that signs of wear are expected and inevitable. And we will not entertain complaints or questions on the bag’s condition once your purchased items are dispatched and delivered to you.

After payment has been processed, we ship all items within the next 1-3 business days. We use LBC as our primary courier and the time frame for delivery (without delays beyond our control) is within 24-48 hours.

We make every effort to ensure that all of our items are secured and packed safely. We guarantee our clients that every box shipped is resistant to soiling, water damage, impacts, and/or dents. Note too, that delivery of the item/s to you is not a precondition to the perfection of sale. And as such, 28 Galerié shall not be liable for any loss or damage that occurs during the delivery process and after ensuring due diligence of a good father of a family.

We will send you the waybill and tracking information once your purchased item has shipped as well as its estimated date and time of delivery.

We likewise offer personal deliveries, through our trusted rider, but on certain pre-scheduled dates only. We are unable to accommodate same day deliveries at the moment. Kindky send us a message through DMs or viber if you would like to avail of this service and we’ll make special arrangements for you.